Contact and Complaints Proceedure

Complaints and Feedback

Lounge Letting aims to provide an excellent service to all of our Customers whether you are a Tenant or a Landlord. We do our very best to ensure that you are more than satisfied with our service to you.

In the unlikely event that these standards are not met, we would like you to tell us about the issue, giving us the opportunity to put things right and make improvements in the future. We are happy for you to contact us either by phone, letter or email.

If you are still unhappy that we have not resolved the issue satisfactorily then you can contact the Property Redress Scheme.

How do I contact the Property Redress Scheme?

In writing to:

2nd Floor,
200 Union Street,
London SE1 0LX


Please see our direct enquiry form below.

01654 712 470


Lounge Letting,
12 High St
LL36 9AE