Lounge Lettings

Complaints and Feedback

Lounge Letting aims to provide an excellent service to all of our Customers whether you are a Tenant or a Landlord. We do our very best to ensure that you are more than satisfied with our service to you.

In the unlikely event that these standards are not met, we would like you to tell us about the issue, giving us the opportunity to put things right and make improvements in the future. We are happy for you to contact us either by phone, letter or email.

If you are still unhappy that we have not resolved the issue satisfactorily then you can contact the Property Redress Scheme.

How do I contact the Property Redress Scheme?

In writing to:

Property Redress Scheme
Premiere House,
1st Floor,
Elstree Way,
Borehamwood, WD6 1JH

phone 0333 321 9418
email info@theprs.co.uk